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Daily Attendance

Daily attendance tracks when team members clock in and out for payroll purposes. This is separate from visit timers, which track time per job.

Why Track Attendance?

  • Accurate payroll - Pay for actual hours worked
  • Compliance - Meet record-keeping requirements
  • Visibility - Know who's working right now
  • Roster comparison - Compare actual vs planned hours

Team Lead Check-in

Most field teams check in together at the start of the day.

Starting the Day

  1. Team lead opens the app
  2. Tap AttendanceCheck In Team
  3. See list of rostered team members
  4. Tick those present
  5. Tap Check In Selected
  6. Confirmation shows check-in time

Handling Absences

If someone is absent:

  1. Leave them unticked during check-in
  2. Or mark as Absent with a reason:
    • Sick leave
    • Annual leave
    • No show
    • Other

Late Arrivals

When someone joins mid-day:

  1. Team lead opens Attendance
  2. Finds the team member
  3. Taps Check In
  4. Late check-in time recorded

Clear Communication

Let the team lead know if you're running late so they can check you in when you arrive.

Individual Check-in

For team members working solo or remotely:

  1. Open the app
  2. Tap Check In from home screen
  3. Confirm your check-in
  4. Time recorded

Location Verification (Optional)

If enabled by your company:

  • Check-in records your location
  • Helps verify attendance at job sites
  • Privacy: only recorded at check-in/out

Check-out

Team Check-out

At end of day:

  1. Team lead opens Attendance
  2. Tap Check Out Team
  3. Select team members finishing
  4. Confirm check-out

Individual Check-out

  1. Open the app
  2. Tap Check Out
  3. Confirm

Forgot to Check Out?

If you forget:

  1. Contact your team lead or manager
  2. They can add an end time manually
  3. A note is added to the record

What Gets Recorded

Each attendance record includes:

FieldDescription
Check-in timeWhen work started
Check-out timeWhen work ended
Total hoursCalculated automatically
BreaksIf break tracking enabled
Who recordedTeam lead or self
LocationIf GPS verification enabled

Viewing Attendance

Your Own Attendance

  1. Go to My Time in the app
  2. See today's record and weekly summary
  3. View past weeks

Team Attendance (Managers)

  1. Go to TeamAttendance
  2. See who's checked in today
  3. View attendance by date or team member
  4. Export for payroll

Breaks

Automatic Break Deduction

Configure in Settings:

  • After 5 hours: deduct 30 min break
  • Or: No automatic deduction

Manual Break Entry

  1. Tap Add Break during the day
  2. Enter break duration
  3. Or enter start/end time

Break time is subtracted from total hours.

Attendance vs Roster

The attendance dashboard shows:

Team MemberRosteredActualVariance
Alice8:00-16:007:45-16:15+30 min
Bob8:00-16:008:15-15:45-30 min
Charlie8:00-12:00Absent-4 hrs

This helps identify:

  • Early/late starts
  • Overtime
  • Absences

Permissions

RoleCan Do
OwnerView and edit all attendance
AdminView and edit all attendance
OfficeView and edit their team's attendance
FieldCheck in/out self, view own attendance
Team LeadCheck in/out team, view team attendance

Troubleshooting

Can't Check In

  • Ensure you have internet connection
  • Check you're rostered for today
  • Contact your team lead if issues persist

Wrong Time Recorded

Contact your manager to adjust:

  1. Manager opens the attendance record
  2. Edits the time
  3. Adds a note explaining the correction
  4. All changes are logged in audit trail

Duplicate Check-in

If you accidentally check in twice:

  • System prevents true duplicates
  • Contact manager if you see errors

Best Practices

  1. Check in on arrival - Don't wait until first job
  2. Check out when leaving - Not when last job finishes
  3. Report issues promptly - Easier to fix same day
  4. Review weekly - Catch errors before payroll

Next Steps

Field Service Management for Australian Businesses