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Help and support
Use Help & Support in the sidebar when you need YardPilot to look at a problem in your account.
If you do not see the item, the support feature is not enabled for your company. Email support@yardpilot.io instead.
Open a ticket
- Click Help & Support
- Click Get Help (or the help button on desktop)
- Describe what you were doing and what went wrong
- Submit
You can also email support@yardpilot.io. The in-app list is the place to track replies.
Ticket statuses
| Status | Meaning |
|---|---|
| Open | Waiting for YardPilot |
| In progress | Being worked |
| Awaiting reply | We need an answer from you |
| Resolved | Fix offered |
| Closed | Done |
Priority
When you raise a ticket you can set priority. Response targets are:
| Priority | Target |
|---|---|
| Critical | 1 hour |
| High | 4 hours |
| Normal | 24 hours |
| Low | 48 hours |
Filter the list by status or priority. Sort by newest, oldest, priority, or SLA deadline.
Native app
Help & Support is not in the native app yet. Use the browser, or email support@yardpilot.io.